Shipping and Returns
We have a small shipping department--aka, "Me and Meg!" We try our best to get orders out as quickly as possible. Items are shipped the next business day in most cases. In some cases, we are out of town or otherwise unable to ship an order by the next business day--if the item is needed in hurry, just drop an email to firstname.lastname@example.org when ordering and we are always happy to let you know the status.
Given the nature of the product, no refunds will be given and exchange is only allowed if item is received by us within 15 days after purchase. All pieces are guaranteed for quality--if you break your glass, or the item in some other way is in need of repair, I will repair it for free.